Last updated: August 26, 2025
Who we are. This policy explains how Black Lotus Software LLC ("we") handles personal information when you use the Ping SMS verification (OTP) feature.
This policy focuses on data used for phone‑based account verification (OTP). Other features may have additional notices.
We do not sell your personal information, and we do not share SMS opt‑in data with third parties for their marketing.
We use trusted providers to send texts and provide infrastructure (e.g., Twilio). They process your information on our behalf and according to our instructions.
We keep phone numbers and verification logs as long as needed to operate and protect the service, typically 12–18 months, unless a longer period is required for legal, security, or troubleshooting. Aggregated, non‑identifiable statistics may be retained longer to improve reliability and detect abuse.
We use administrative, technical, and physical safeguards appropriate for the sensitivity of the information. No method of transmission or storage is perfectly secure.
The service is not intended for children under 13 (or the minimum age in your region). We do not knowingly collect data from children without appropriate consent.
Our providers may process data in the United States and other countries. Where required, we take steps to ensure an adequate level of protection.
We may update this policy from time to time. If changes are material, we will provide reasonable notice (e.g., in‑app or on our website). The date above shows when this policy was last revised.
Contact: hello@blacklotussoftware.com